Education - Employability - Efficiency - Empathy - Ethics
For growth of organizations, CSAT ratings matters a lot in repeating the business and referring our organization in the customer network.
Adhering to Cost, Time, Quality and Quantity is only a necessary condition for CSAT.
The sufficiency condition is the EXPERIENCE through out the project.
Empathy and caring of customer is an art and Project Managers in the initial stages may not have expertise to excel in both Project Management and Customer Management.
Here is a model to help PMs to regularly assess pulse of customer the way project heath is published in every weekly status report.
Interested Project Managers may contact us at connect@5echamp.com for more details, and to adopt this model in their projects.
Model was created by Keshipeddi Narsimha Raju, 27 years in IT, Innovations, Social Transformation and Guest Speaker.